Whether under the leadership of original founder John Esh or current owners Michael and Matt Esh, his eldest sons, E&E General Contracting has always strived to stand out in the crowded home improvement industry by offering customer service that is second to none. They understand that their clients are usually making a major investment in their homes, and that many of them have had unpleasant previous experiences with a contractor, so being transparent and honest at every stage of the process has long been their goal.

“The customer experience is absolutely the highlight of what we do, and our Google reviews back that up big time,” says Jess Jurisch, who serves as both a designer and E&E’s marketing manager. “We really stress communication among our craftsmen, our office team and our sales team, and we have trainings quite often on how to communicate effectively and how to handle a variety of situations. The No. 1 complaint in the construction industry is poor communication, but our reviews are constantly raving about how good ours is. I think anyone can relate to that because your home is your most vulnerable place and you’re putting it in the hands of strangers, so having that customer care as a massive part of our foundation has spoken very highly to what we offer our customers.”

The customer experience was further enhanced with the grand opening this past September of E&E’s stunning new showroom. Located in the company’s 24,000-square-foot headquarters in Gap, which they moved into the year before, the space goes above and beyond in showcasing the wide range of products and services that E&E offers, from its traditional expertise in siding, roofing, windows, doors and other exterior specialties to outdoor living, interior renovations and additions.

The idea behind the showroom was to allow customers to get a better feel for products instead of just perusing a website or looking at hand-held samples. To that end, E&E actually constructed a house within the warehouse-sized room so that customers can both envision what certain features will look like on their own homes and see the craftsmanship that goes into a finished project.

“Each side of the house is a different material and a different color, so when you look at it from one direction it looks really nice, but then when you look at it from the back it’s a totally different theme,” Jurisch says. “It’s really cool—we’ve been able to showcase a lot of different options in a creative way. It gets clients’ wheels turning and helps them home in on their vision for their own project, so it’s a great tool.”

There are also entire walls elsewhere in the showroom dedicated to siding options like wood, vinyl and fiber cement, along with walls displaying stonework or high-end roofing shingles such as cedar or composite. The aim is to give customers an experience they can’t get anywhere else. 

“In this industry, I think we are trailblazers in this area for sure,” Jurisch says. “And I would only call this phase one; there are plans to add even more features to the showroom. The goal is to be able to showcase anything and everything people may want within the space that we have.”

The showroom is open to walk-in guests, or customers can also make an appointment and meet with a member of the knowledgeable, friendly sales staff. As a bonus, those with an appointment receive freshly baked, homemade chocolate chip cookies along with guidance and recommendations on all the products to fit their vision for their project.

Those who choose to move forward with E&E also receive two free hours of design services from Jurisch, who helps with color and material selection among other ideas. 

“It all goes into taking care of the customer,” she says. “Yes, this is a business, but there would be no purpose in doing this if it was going to result in poor reviews and unsatisfied people. Our goal is to have the most satisfied customers in our region, and we work really hard to make sure that happens.”

It’s no wonder that many clients are so happy with their experience that they often come back for additional home improvement projects in the future, or refer their family and friends to E&E. Local resident Angela Creed is an example of someone who knows exactly who to call the next time she needs any type of help with her home.

“I would work with them 10 times over [because of] the quality, the craftsmanship, and I think above all, the fact that we weren’t just another project—it was truly a relationship,” she says. “They did a fantastic job and we couldn’t be happier.”

E&E General Contracting
Gap, Pa.
(717) 442-4814
EEContractingLLC.com

Published (and copyrighted) in House & Home, Volume 25, Issue 2 (January/February 2025)
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