Your home isn’t just four walls and a roof: It’s a treasure trove of memories, a meeting place for your nearest and dearest, a collection of lovingly selected and generationally passed-down items.

When exterior repairs and upgrades are necessary, you want to trust your beloved home with contractors who will also regard it with the respect and love it deserves, which is the philosophy at the heart of every job East Coast Roofing, Siding & Windows proudly puts its name on. In fact, every member of East Coast’s more-than-200-person team treats each client like they’re guests in their home, according to East Coast President Jeff Kay. “We typically leave a property better and cleaner than we found it,” he says while describing the award-winning customer service that East Coast has unfailingly offered for more than 40 years.

A “detail technician” will start the project with an on-site assessment that includes taking measurements, preparing material orders and staging the worksite. When it’s time for the work to begin, a dedicated installation team takes over, headed by a project manager who will also serve as a client’s constant point of contact.

“That’s how they get that personal attention, and that level of organization is what makes the process a painless one,” Kay says. “Sixty percent of our business comes from referrals, and I think that speaks volumes to the customer experience.”

East Coast hasn’t just earned recognition and rave reviews for how it treats clients, though. For more than 10 consecutive years, it’s won The Press of Atlantic City’s Best of the Press awards in roofing, siding, windows and contracting. “That is voted on by the residents of Atlantic County,” Kay points out. He adds that East Coast has also won the nationally ranked Best of the Best Television with Rich Noonan for three years in a row.

To maintain those demanding standards, potential employees are painstakingly vetted to ensure their personality and professionalism meet the company’s expectations for customer care. Once they’re on the team, installers go through additional training to be certified as GAF Master Elite Contractors in roofing, CertainTeed Master Craftsman and 5-Star Contractors in siding, and ProVia Certified in windows and doors.

That additional education ensures they deliver manufacturer-specified results to ensure proper installation, as well as offer guarantees like the “Golden Pledge” warranty on every roof they do. That 25-year workmanship and leak-free guarantee and 50-year warranty is not only 100% pro-rated but also an offer only Master Elite Contractors can extend.

“We take our installation teams to GAF headquarters in Parsippany once a year to be retrained and certified: half the day’s in the classroom, the other half is hands-on,” Kay explains. “Only 2% of contractors achieve GAF Master Elite Contractor status, and we’re also in the President’s Club. Of the 2% of contractors who do reach the Master Elite status, only about 10% reach the President’s Club.”

That diligent professional training is paired with local, home-grown talent, all of whom keenly understand how the region’s seasonal extremes can impact the lifetime and effectiveness of their products.

“We’re able to easily identify the most vulnerable areas of your roof, your siding, your windows, your doors based on the seasonality,” says Kay. “There are installation techniques we follow that are specific to the Northeast.”

East Coast takes its community responsibility just as seriously as the quality of its work. Their doors have stayed open all throughout the pandemic because homes didn’t stop needing repairs, even when it felt like the rest of the world stood still. Rising inflation inspired its latest promotion where HOMEOWNERS WHO HIRE EAST COAST THIS MONTH WILL HAVE NO MONEY OUT OF POCKET FOR 12 MONTHS AND WILL RECEIVE A REBATE CHECK ONCE THEIR PROJECT IS COMPLETED. That’s right, no payments or interest until 2024. No other South Jersey contractor offers this kind of wallet-friendly promotion.

 It’s the newest way the team is able to step up and give back: Longstanding outreach efforts include giving away roof replacements to locally active homeowners in need every holiday season and this past year marks the 14th year East Coast assisted two deserving families in New Jersey. To nominate a family, visit EastCoastRoofing.com/RoofGiveaway. 

“At the end of the day, we do what we say we’ll do, and we go above and beyond to help people,” says Kay. “We live and come from a place of service.”

East Coast Roofing, Siding & Windows
6090 Danenhauer Lane #10
Mays Landing (609) 266-7766
EastCoastRoofing.com

Published (and copyrighted) in House & Home, Volume 23, Issue 5 (March 2023). 
For more info on House & Home magazine, click here. 
To subscribe to House & Home magazine, click here. 
To advertise in House & Home magazine, call 610-272-3120.