K & A Appliance first opened its doors in 1976, and over the past nearly 50 years it has grown to establish itself as a premier family-owned business in the Lancaster County region.

That growth and success is in large part due to the efforts of current owner Amauris Sanchez, who took over the business in 2001. At the time, the company strictly sold used appliances—but Sanchez quickly discovered the profit margin wasn't viable for that type of business.

"From there we moved to scratch and dent appliances," he says.

A scratch and dent appliance is brand new, but may have a cosmetic imperfection preventing it from being sold through a typical dealership. Those appliances end up back at distribution centers, and from there, they go to K & A.

"We can clear those centers at reduced pricing," General Manager Pete Todd explains, "and then K & A can provide those savings to our local community."

A growing business
The change to selling scratch and dent appliances proved lucrative for K & A, and the company began to grow. In 2001, there were two employees, and today there are 38. The Lancaster showroom also grew in size, and a second showroom opened in Exton this past April.

"We wanted to replicate the success of the retail side of our business," Todd says of the Exton expansion. "We're a pillar of the community in Lancaster County, and we wanted to bring that to neighboring counties so we could expand that successful customer base and be able to help homeowners in need of more affordable options."

The company focuses on not only retail sales, but also wholesale distribution and service.

"We have retail for the local community, and we do wholesale across the nation," Todd says. "Our growth and longevity are due to having great relations with manufacturers and also with our long-term customers, many of whom refer to K & A as their go-to source for all appliance needs. We have a lot of property managers, property management companies and landlords who just see the value in not only our service, but also our pricing."

Warranties, financing and delivery
K & A stocks appliances—refrigerators, freezers, dishwashers, ranges, ovens, washers, dryers and microwaves—from well-known, reputable brands, including Frigidaire, Whirlpool, KitchenAid, Maytag, Amana and many more. Most appliances sold at K & A come with manufacturer warranties, which mirror their regular warranty coverage except for cosmetic. If a manufacturer warranty is not available, K & A provides its own coverage.

Offering this warranty pairs well with the service side of the company. "I think people prefer when a company has its own service team," Sanchez says.

K & A Appliance and its certified technicians are ranked No. 1 in professional repair for Lancaster County. Service is offered for any appliance or parts purchased at the business over the past two years.

"And it's not only service—we also do our own retail and wholesale delivery," Sanchez adds.

For retail customers, many choose to take their appliance the day of purchase. For those who don't have transportation, local delivery is free. Many items include free installation, and there is free appliance removal included as well, with responsible and environmentally safe disposal.

For those in sudden need of replacing an essential appliance in their home, K & A has financing options available if needed.
Additionally, K & A "appreciates local heroes," Todd says, and are happy to provide first responders, veterans, current military, teachers and nurses with additional savings whenever possible.

Customer appreciation
Going that extra mile for the customer and building up community relations is a no-brainer for the K & A team and it's key to the company's success.

"The community has been good to us," Todd says. "We value the integrity of the company in treating customers respectfully and well while providing quality service and products at a savings."

K & A Appliance
Lancaster, Pa.
(717) 392-3287
KAAppliance.com

Published (and copyrighted) in House & Home, Volume 25, Issue 5 (July/August 2025)
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